Complaints Procedure

To ensure my the service I provide through my business remains at a high and improving standard, I have a procedure through which you can let me know of if for any reason you are not satisfied with your dealings with my business.

If you are not happy with my services, please tell me as soon as possible.

How To Make a Complaint
Please let me know:

-If you are unhappy about any part of my service by speaking to me as soon as possible.

-If you are unhappy with me you can speak with me directly.

If you feel this is difficult then you can:

Email me at grogersart@gmail.com or wood4tt@gmail.com

Write to me at Workers Studio, Workers Gallery, 99 Ynyshir Road, Ynyshir, RCT, Wales, CF39 0EN or

Leave me a message on 07780535405

Please give me you name and contacts details.

Timescale

I will take your complaint seriously and properly respond by acknowledging your complaint within 30 days.

I want to resolve any complaints quickly and I will investigate your complaint without undue delay – keeping you informed of my progress. I might need to get more information on the complaint, and I might contact you with specific questions.

If you are not satisfied with the outcome of your complaint as I have dealt with it, please write to me to explain why.

If after I have responded your complaint, you remain unsatisfied we can decide together on any further steps to resolve the situation.