Complaints Procedure

To ensure the service I provide through my business remains at a high and improving standard, I have a procedure through which you can let me know if you are not satisfied with your dealings with my business. In the first instance - if you are not happy with my services, please tell me as soon as possible.

How To Make a Complaint
Please let me know:

-If you are unhappy about any part of my service by speaking to me as soon as possible.

-If you are unhappy with me you can speak with me directly.

If you feel this is difficult then you can:

Email me at grogersart@gmail.com or wood4tt@gmail.com

Write to me at Workers Studio, Workers Gallery, 99 Ynyshir Road, Ynyshir, RCT, Wales, CF39 0EN or

Leave me a message on 07780535405

Please give me you name and contacts details.

Timescale

I will take your complaint seriously and properly respond by acknowledging your complaint within 30 days.

I want to resolve any complaints quickly and I will investigate your complaint without undue delay – keeping you informed of my progress. I might need to get more information on the complaint, and I might contact you with specific questions.

If you are not satisfied with the outcome of your complaint as I have dealt with it, please write to me to explain why.

If after I have responded your complaint, you remain unsatisfied we can decide together on any further steps to resolve the situation.