These shop policies relate to online sales through this site only.
We will send out items within 4 business days once payment has been received. If you need your items urgently please contact us and we will do our very best to meet your timescale.
We dispatch items via a reliable tracked service. We use sturdy packaging appropriate to each item. We have a policy to re-use or recycling packaging when appropriate.
Always contact us for items being exchanged that are undamaged immediately. We will request that the item be returned in its original condition. Please return in the original packaging within 7 days of receipt. We are sorry but we cannot exchange items that are received back to us in a damaged state. Any monies owing for an exchange will be resolved prior to dispatch of the exchanged item. Please see below for information on returns and damaged goods. Commissions are non-returnable.
If you are unhappy with your purchase please contact us & we will do all we can to reasonably resolve the matter. You have the right to cancel your order within 10 working days of receipt but to get a refund the items must be returned (at your expense) and received by us within 10 days of you contacting us to say you wish to return the item. Please be clear as to why you want to return the items - so that we can resolve the situation to make sure that you are happy with the resolution. If an item is not received within 28 days of purchase it is your responsibility to contact us.
It is always best to return items in their original packing. You will need to pay the postage costs to return the purchase. When returning an item from outside the UK please be aware that the applicable shipping fees, postage and taxes/duties are your responsibility.
We are experienced in shipping this type of work, but we understand that accidents can happen.
If your purchase arrives damaged please contact us immediately (or at maximum within 48 hrs of receipt) by email email@example.com We can discuss an exchange, replacement or refund. We will require you to photograph the damage so please do not discard the packaging or the purchase.
For any shop related queries not addressed by the shop policies - please contact us by email and we will aim to respond within a maximum of 4 working days.
Contact details: Gayle Rogers
Address: Workers Gallery, 99 Ynyshir Road, Ynyshir, Rhondda Cynon Taff, Wales, CF39 0EN
Landline: 0 (+44) 1443 682024 (answerphone for UK enquiries only)